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DHS EAGLE Teaming Coordinator

Program Description

DHS Enterprise Acquisition Gateway for Leading Edge Solutions (EAGLE) program is an indefinite delivery, indefinite quantity (IDIQ) contract that provides a full range of IT capabilities/solutions and emerging technologies for use throughout the U.S. Department of Homeland Security (DHS). EAGLE has a base period of performance of five years with two one-year options. DHS established multiple IT Support Service contracts in five functional categories (FC's):

FC1 - Engineering Design, Development, Implementation, and Integration
FC2 - Operations and Maintenance
FC3 - Independent Test, Evaluation, Validation, and Verification
FC4 - Software Development
FC5 - Management Support Services

On September 26, 2006, Energy Enterprise Solutions, LLC was selected as a prime contractor on the EAGLE contract in the small business set-aside track. EES received a contract award in three Functional Categories: FC1, FC2-Tier 1, and FC4.
EES has the flexibility and experience to effectively and efficiently support the needs of DHS. We bring the latest information technology and capabilities, Project Management Professional (PMP)-certified project managers, and a commitment to quality and reliability. EES focuses on what it takes to achieve customer success.

Experience

DHS experience within the last three years.

Functional Category	DHS Office/ Component	Program
FC2	FEMA	Disaster IT Surge Personnel
FC2	FLETC	FIS Technology Refresh
FC2	FLETC	Web Hosting Contractor Support
FC2	FEMA	IT Surge Support for Hurricane Gustav
FC2	FEMA	DHS FEMA Video Operations Center
FC2	FEMA	DHS FEMA Joint Field Office
FC2	CBP	DHS CPS Model Ports

Quality Assurance Program

EES is committed to customer satisfaction, employee development, and continuous process improvement. EES quality initiatives are based on industry best practices, customer feedback, independent review, and our corporate commitment to delivering the best possible products and services to our customers. In support of the Eagle Program, EES will implement an ISO 9001:2008-compliant Quality Management System (QMS) certified and registered by QMI. Implementation of the QMS will ensure that continual process improvement is established and quality procedures and standards are enforced throughout the life of a contract. The QMS set of best practices provides the foundation for all project related procedures and uses Service Level Agreement (SLA) metrics as primary measures of success. Proper documentation of plans and procedures is necessary and required since the QA activities of process monitoring, process auditing, product and service evaluation, and auditing rely heavily upon unequivocal definitions to measure service, and ultimately, project compliance.

Review/Audit Process

EES uses a five-step QA process known as the "5C" methodology which is aligned to the ISO "Plan-Do-Check-Act" methodology for process improvement. The 5C methodology; Collect, Create, Cultivate, Cascade, and Confirm; is used to evaluate the quality of program performance and adherence of the program to the established standards, processes, and procedures.

act, plan, check and do

This methodology will enable us to note trends, manage performance and change effectively, identify root causes for performance issues, determine appropriate actions, and facilitate continual performance improvement.

Prior to submission, all project deliverables will undergo an internal review process in each of the five phases to identify possible defects and ensure quality and completeness of the deliverable. Participants in the internal reviews are selected by their level of involvement and stake in the particular process or product under review. Internal reviews and discussions with DHS staff will keep DHS aware of project progress early and often resulting in on-schedule approval of deliverables.

Corrective Action Process

Problems, issues, and defects identified during the review process or during the course of the project are documented in the issue log for each task order by any member of the project team. These defects are handled in accordance with established problem resolution and escalation processes and procedures. The issue log are reviewed monthly by the task order project manager and reviewed quarterly by the PMO. The corrective action plan depends upon the severity of the identified defect. The corrective action and resolution are also documented in the issue log.

Subcontractors

EES expects that teaming opportunities will develop throughout the life of the contract. EES evaluates subcontracting and teaming arrangements at the individual task order level.

Point of Contact

John Cavallini
Sr. Vice President, Business Development
Tel: 301.444.3484
e-Mail: john.cavallini@eesllc.net

Contracts Manager

Eileen M. Lake
DHS EAGLE Program Office
Tel: 301.444.1339
e-Mail: DHSEAGLE@eesllc.net

Task Orders

EAGLE Task Order Award Information

Useful Link

Working With DHS - Information Technology Acquisitions