Windows Infrastructure Support Specialist (Applications Hosting
Environment)
Description
A results oriented
professional with experience in multiple facets of technical support.
Strong communication and
presentation skills – work with all level of management and customers to
include the numerous field offices
Ability to assess situations,
gather information and present recommendations.
Ability
to build effective and productive relationships with all levels of management.
Ability
to meet project deadlines.
Responsibilities
This individual joins a
team that provides support to numerous customers, program offices and
contractor management, as well as government management.
This team oversees the
application hosting environment (AHE) infrastructure support created to provide
a diversified environment for the DOE customer base. These are multiple operating system
platforms, numerous software products, which can be platform specific but
primarily the vision is to place this under an enterprise solution.
This
team attends kickoff meetings with customers and government points of contact,
installs software/application, assists with tier 3 support, provides infrastructure support for the DOE
remote access (Citrix), provide support for file and print functions, maintains
the active directory for all customers
Experience/Education
Multi-tier environment
Windows 2000, 2003 Server
Crystal Enterprise Reports
Cold Fusion
Active Directory
Citrix
IIS
SQL
Oracle
Cyber Security tools (RSA,
CSA, monthly scanning)
Hewlett Packard NAS
VMWare ESX
Server
RSA (two-factor
authentication)
CSA (Cisco Security Agent)
BigFix
TSM backup/restore
The ability to obtain a
DOE “Q” level clearance
