Sr. Quality Analyst
Description
The
successful Senior Quality Analyst candidate will provide expertise regarding industry
and Federal guidelines for Customer Relationship Management, Quality Management
and Project Management activities. In this role you will interact with all
levels of staff and management both at corporate offices and Federal client
sites in support of the Quality Assurance Office (QAO) initiatives including
Customer Satisfaction and Metrics Analysis. The QAO is also responsible for
process improvement initiatives, alignment of processes to ISO and CMMI
standards, internal audits, and customer satisfaction monitoring.
Responsibilities
Define, present and promote
internal and customer requirements for quality data collection and reporting
Define and collect data, providing
analysis and reporting of customer satisfaction
Develop QA training materials. Provide
the informal training, mentoring and auditing of defined processes to ensure
institutionalization of the process
Evaluate standard processes and
proposed changes against ISO 9001:2000 and CMMI
Requirements
Able to Communicate information
effectively to customers, managers, and technical staff
Lead process improvement meetings
and help resolve conflicting needs (large group meetings and demonstrates
experience of various facilitation techniques)
Participated in the definition
and/or data collection, analysis and reporting of process quality metrics
Has experience with project
management concepts, principles and their application, PMP preferred
Utilized process improvement
methodologies (e.g. ISO, Six sigma, SEI CMM, CMMI, ITIL, etc.)
Has experience authoring process
documentation that support an industry framework (such as CMMI) or enterprise
policies and guide project execution
Demonstrated
superior customer service skill.
Energy Enterprise
Solutions, LLC is an Equal Opportunity Employer and strives for diversity.
Careers with Energy Enterprise Solutions, LLC (EES) feature excellent growth,
very competitive health and welfare benefits, and 401(k) program with a Company
match.
Please forward your
resume along with salary requirements to careers@eesllc.net,
placing Sr Quality Analyst in the subject line. All
resumes go directly to a recruiter for consideration. Candidates
only, no agencies.
We are proud to be an EEO/AA employer M/F/D/V. We maintain
a drug-free workplace and perform pre-employment substance abuse testing.
